Returns

RETURNS & REFUNDS

 

What is your refund policy?

Should you wish to return an item that is, unused and in a re-saleable condition, please return to us by post within 14 days of receiving your order for a refund. Items must be returned to us undamaged with no makeup, deodorant, animal hair, fake tan marks, damaged zips or anything that can affect you recieving a refund. Damaged items will be returned to you. Original packaging and all tags must be in tact. Further return details are sent with every item.

Please Note: Return postage costs are at your own expense. If you return an item without the required paperwork there may be a delay in processing your order and refunding your money. The parcel is your responsibility until it reaches us, therefore, any parcels not received at our warehouse will not be refunded. Your UK statutory rights are not affected by our returns policy.

Can I cancel my order?

Yes you can cancel any order within 7 days. If your item has already been dispatched you can just return for a refund.

How do I return an item?

Your order will be delivered with a note which will have the information you need to be able to return your goods to us. Please remember to inclue all paperwork with your return so we know who the item is from.

When will I receive my refund?

We aim to process all refunds as soon as the goods are received back. This usually takes between 3-5 working days once we have received your return.

What happens if the item I have ordered is out of stock?

In the very rare event that we are unable to supply an item you have paid for, we will contact you by email to cancel the order and provide a full refund.

I have received the wrong product, what should I do?

Please email us and explain that you received an incorrect item. Your PayPal account will be refunded in full upon arrival back at our warehouse, should we not be able to supply a replacement.

Can I pre order items that are not in stock?

Yes we are able to get hold of new stock within a few days so if your size is out of stock please do let us know and we can order your size in for you.